Patient Care Specialist

This position will involve answering inbound calls for large hospital networks during our daytime shifts in a remote call center setting. Our company provides telephone answering, messaging, and alert services to physicians and medical facilities across the United States.

If you are a self-motivated team player looking to build a career from the comfort of your own home, we might be the team you are looking for!

You must live within the continental United States (+ Hawaii) to apply.

We currently have full-time opportunities available. ALL SHIFTS ARE IN EASTERN STANDARD TIME (EST)

Shift Availability Requirements

Full-Time (appr. 30+ hours per week)

• Mondays thru Fridays 8am-6pm, EST

• Mondays thru Fridays 10am-7pm, EST

• M/T/W/F/Sat 9am-6pm, EST

• Thursdays thru Mondays 9am-6pm, EST

Candidates must have a pleasant speaking voice, professional mannerisms, good computer skills, reliable internet, a quiet dedicated space to work from and work well in a fast-paced environment. Medical terminology and experience, either hands-on or clerical, required to apply. Familiarity with EMR systems and practices preferred.

Minimum typing of 30 wpm is required and will be tested.

Candidates must also have the following

Internet - Ethernet connection (hardwire internet) preferred

• Ping < 15

• Download > 50 mbps

• Upload > 10 mbps

STATLINX will provide equipment.

If you think you are a good fit for our team, we would love to hear from you. Please include your resume with your application. Thanks and good luck!

Responsibilities

• Manage call volume of 80-120 inbound calls daily in a timely and professional manner

• Follow communication prompts

• Identify callers’ needs, clarify information, research every issue, and provide solutions and/or alternatives

• Build sustainable relationships and engage customers by going the extra mile

• Keep records of all conversations in our call center database in a comprehensible way

• Meet personal/team qualitative and quantitative targets

Skills

• Previous experience in a customer support role

• Track record of over-achieving quota

• Strong phone and verbal communication skills along with active listening

• Customer focus and adaptability to different personality types

• Ability to multi-task, set priorities and manage time effectively

Entry Level: $17.50/hr (with advancement opportunities) AND a monthly bonus program where you are eligible for up to 15%!

Apply today! https://www.ondemandassessment.com/o/JB-KEV4ZO77Q/landing?u=1062055

Job Type: Full-time

Benefits

• 401(k)

• Dental insurance

• Employee assistance program

• Health insurance

• Paid time off

• Referral program

• Vision insurance

Work Location: Remote